Shipping policy

1. Shipping Area
Shipping within the Continental United States is FREE (Except Hawaii, Alaska, and Puerto Rico).

All models are just sold in the US.

We ship via FedEx or UPS.

Shipping Time

Your order will ship within 2-3 business days once your order is placed. You will receive a shipping confirmation with a tracking number after your package leaves our warehouse. The expected delivery date will be available on the courier tracking page(About takes 5-7 bussiness days ).A shipping confirmation email will be sent to your email once the order has shipped.

Any delivery dates provided by Asomtom are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.





Shipping Method

Fedex and UPS are our main couriers for ground shipping service. Signatures are required on delivery.



Your ebike will arrive to your doorstep in a big box, almost ready to hit the streets. All you’ll need to do is unpack, assemble the front wheel, mount the pedals, place the handlebar, and make sure everything is tight. Our team members are always available to assist by phone or email.



Shipping Cost

Shipping is FREE for all Ebikes and items that are included in the same order. Orders that include more than one bike usually ship together. If you request bikes to be shipped separately, an additional $50 shipping fee will be applied.

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on asomtom.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to service@asomtom.com. We will get back to you in 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.