FAQ

What is the difference between an electric bike and a traditional bike?

Electric bike have both the modes of traditional bike, PAS mode and throttle assist mode. Electric bike are equipped with motor batteries, which can be easier to ride than traditional bike. Even if you have physical problems such as arthritis, it is also to ride an electric bike again .

How fast can an electric bike go?
It depends on  the motor of the electric bike. And, generally in the US, electric bikes has 3 class: class 1 e-bikes have a top speed limit of 20 mph, and the electric motor only works when the rider is pedaling. Class 2 e-bikes are also limited to 20 mph, but their throttles work when you're not pedaling. Class 3 e-bikes can go up to 28 mph and must have a speedometer, but may or may not have a throttle. The ASOMTOM RV1 RV2 RV3 e-bike is a class 2 e-bike, while the Q7 and E300 are class 3 e-bikes.

How to choose an electric bike?
First of all, you need to follow your daily needs to choose a suitable electric bike,when you would like to buy an electric bike, For example, if you need an e-bike for your daily commute, the Asomtom RV3 is the best electric bike choice. If you want to go outdoor touring, a fat tire e-bike like the Asomtom Q7 E300 should be suitable. Secondly, your height should also be a high concern when choosing an electric bike. Disappointing to buy an e-bike that doesn't fit at a height that can't be ridden.But you can easily find the recommended height for Asomtom product page in the "Size".

Do I need to assemble electric bike purchased online? Is it difficult to assemble?

All our asomtom electric bike products are 90% pre-assembly. When you receive the product, you can watch our installation video onAsomtom electric bike  YouTube,(follow ASOMTOM E-Bikes on  Youtube Channel)with the user manual to complete the assembly easily. If there is something that cannot be installed, you can contact us by email (service@asomtom.com)

Can I Cancel or Change the Order I Just Placed?
It is possible to cancel or change your order only if the item has not been dispatched. Please contact us via our customer support email at 

How long does my electirc bike Delivery?

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page .Depending on your address from our warehouse, it will take about 3-8 working days to deliver

How can I get the best milage out of the e-bike?

Take the following measures listed below to reduce negative impact on milage:
1. Inflate the tires to the specified pressure.
2. Avoid frequent braking during your ride.
3. Use more pedal assistance and less throttle power.